Policies

By confirming your purchase you agree to all shop policies outlined below, alongside any additional information in product descriptions. Please let me know if you have any further questions - thank you!

PAYMENTS

All transactions are processed through Stripe, a PCI-certified to PCI Service Provider Level 1 and I have no access to any of your financial payment information. Your data will NEVER be shared beyond the purpose of fulfilling your purchase (such as the address for shipping). 

RETURNS & EXCHANGES

Each handcrafted miniature is individually made with hours of care, but if you are dissatisfied with your purchase in any way, please contact me within 14 days of delivery. Refunds can be made for an item if returned in its original condition (return postage costs are the responsibility of the buyer). Due to limited availability, exchanges cannot be made. 

• There are no refunds for shipping costs or customs fees. 
• Order cancellation is available within 24 hours of purchase (or before receiving your dispatch email for preorders)

All sculpts are made with attention to detail and quality materials, however, if an item arrives damaged please provide photos in an email to cottoneesocks@gmail.com within 3 days of delivery (preferably as soon as possible). 

In the rare occurrence of damage, please reach out so we can work together on finding the best solution for you!

SHIPPING

You can find more shipping information on the ‘Shipping’ page.

Please DOUBLE CHECK your delivery address! Orders will be mailed to the shipping address provided at checkout, but let me know ASAP if you notice a mistake!

• Any items returned to me due to an invalid or incorrect address can be resent at the expense of the buyer, or refunded. 
• Buyer is responsible for any international taxes or customs fees for their country.

OTHER INFORMATION

All items are collectible art for decorative purposes only. Do NOT give them to small children - they are NOT intended as toys (small parts / choking hazard) 

Do not resell my work, please contact me with any business enquiries. 

My work is prohibited for any use regarding NFTs under all circumstances.

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Thank you for visiting my shop and sharing such kind support! Feel free to reach out if you are not 100% satisfied with your purchase or if you have any other questions.